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Once you place your Black Camel Spices order, please allow 1-2 days business days to get your order processed, perfectly packed, and into the hands of the shipping carrier. Once processed, ground shipping averages 2 - 4 business days. If your order does not arrive within this timeframe, please contact our customer service team at blackcamelspice@gmail.com so we can make sure that your package successfully arrives.

Delivery Disputes: If your tracking shows that your package has been delivered but you haven't received it, please file a claim with the carrier. Once the investigation is complete, email us at blackcamelspice@gmail.com with the claim results and claim number. Upon receipt, we will review the case and issue a refund if applicable. All claims will be verified with the carrier.